Terms & Conditions

General Terms and Conditions of Ringhotels e.V.


I. Introductory provisions

1.1. Ringhotels e.V., Stefan-George-Ring 22, 81929 Munich (hereinafter referred to as Ringhotels e.V.) operates an intermediary portal for its member hotels on the websites www.ringhotels.de and www.gast-im-schloss.de. These General Terms and Conditions ('GTC') apply to all contracts between Ringhotels e.V. and the guest.

1.2. Ringhotels e.V. acts exclusively as a broker, is not a travel organiser in the sense of Section 651a et seq. of the German Civil Code (BGB) and does not render accommodation services or other related additional services. When a hotel is booked through the internet portal of Ringhotels e.V., a contract for the service in question is concluded exclusively between the guest and the hotel.

1.3 The contractual language is German.

II. Conclusion of contract

2.1. The parties to the intermediary contract are Ringhotels e.V. and the guest.  By filling in and submitting the booking form, the guest is submitting an offer to Ringhotels e.V. to conclude a contract concerning the brokerage of an accommodation services contract between the guest and the hotel, which Ringhotels e.V. shall accept by sending a confirmation (section 2.3).  The guest must fill in the booking form carefully. The guest can correct or delete incorrect information by clicking 'Back' in his/her browser.  Incorrect information on the part of the guest (especially incorrect names and/or e-mail addresses) can lead to errors in the intermediary contract or the contract with the hotel, for which the guest shall then be held responsible.

2.2. Ringhotels e.V. exclusively undertakes to broker the booked service with the due care and diligence of a prudent businessperson. The successful performance and due execution of the booked service are not the object of the contract between Ringhotels e.V. and the guest.

2.3. After submitting the booking form, the guest shall receive an e-mail confirmation containing the GTC of Ringhotels e.V. The wording of the contract shall be stored by Ringhotels e.V. on a temporary basis and, for security reasons, will no longer be available online after the booking process is complete. Line 2 does not apply to the provisions of commercial law or information required by law.

2.4. When using the intermediary portal of Ringhotels e.V., the guest shall receive automatic e-mails for the purposes of communication and booking. Guests are asked to ensure that these e-mails will be received and, in particular, not blocked by SPAM filters. 

III. Services, prices, terms of payment

3.1. All prices include the applicable statutory VAT and culture tax, if applicable (also known as bed tax). Public levies such as visitor's taxes are not included in the prices. The guest and the members of his/her party must pay these separately in the hotel in line with the local rates.

3.2. If, during the booking process, the guest has the opportunity to indicate any special non-contractual wishes, these shall always be of a non-binding nature. Ringhotels e.V. is not responsible for ensuring that the hotel in question fulfils the special non-contractual requests.               

3.3. The available payment methods are those offered by the selected hotel and will be displayed for the guest as part of the booking process.  Unless advance payment or a down payment were agreed, the guest can opt to pay the entire amount on site in the hotel. In this case, the transfer of the credit card information provided by the guest to the hotel merely serves as security in the form of a credit card guarantee. The hotel shall only debit the amount before rendering the accommodation services if advance payment or a down payment were agreed, or if a cancellation fee is incurred.

3.4. If a cancellation fee is incurred whose value exceeds that of the down payment, the hotel shall be entitled to charge the difference to the credit card of the guest.

IV. Cancellations

4.1. If the guest wishes to cancel a successful booking, he/she must cancel the booking through Ringhotels e.V. The exact terms and conditions of cancellation can be viewed during the order process by clicking on the link entitled 'More information' next to the price. They will also be displayed for the guest on the final booking summary page before the guest submits the booking.

4.2. We recommend that guests take out travel cancellation expenses insurance.

V. Notice of defects

Please note that Ringhotels e.V. is not entitled or obliged to receive notices of defects in connection with the services of the hotels. The notice of defects must always be sent to the hotel in question.

VI. Liability

The liability of Ringhotels e.V. from the intermediary contract shall be based on the statutory provisions.

VII. Data privacy

7.1. Our data privacy policy is subject to the provisions of the German Federal Data Protection Act (BDSG) and the Broadcast Media Act (TMG). Personal data of the guest may be collected, stored and processed for the purposes of executing the contract.  Personal data shall only be used to duly execute the contract. The guest hereby consents to the use of his/her personal data for the aforementioned purposes.

7.2. Otherwise, the separate data privacy provisions apply, which can be found on the website of Ringhotels e.V. at www.ringhotels.com/datenschutz.

VIII. Final provisions and place of jurisdiction

8.1. All legal relationships between Ringhotels e.V. and the guest are exclusively subject to the law of the Federal Republic of Germany with the exception of the UN Convention on Contracts for the International Sale of Goods (CISG).

8.2. If the guest is an entrepreneur, corporate body under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this Agreement shall be Munich. This shall also apply if the guest has no place of general jurisdiction in Germany or if his/her abode or place of habitual residence are unknown when the action is filed.

8.3. No collateral agreements have been made. Amendments and supplements to this Agreement must be made in writing (including by e-mail).

8.4. If any provisions of this Agreement should be or become legally ineffective or unenforceable, either fully or in part, this shall not affect the effectiveness of the remaining provisions. The ineffective or unenforceable provisions shall be replaced by the statutory provisions.

Munich, March 2018